In order to be a successful and competent coach, you need to have many skills that are mostly communication based. The list is as follows...
- Examine your personal communication style and show how to react fittingly to the communication styles of others
- Recognize obstacles to communication and select effective procedures to conquer them
- Provide valuable and real feedback
- Use influencing techniques: commitment, steadiness and shortage
- Show how to apply listening techniques to verify and establish a speaker's desires, use confirmation techniques to guarantee correct understanding and assert your own requirements professionally, graciously and resolutely
- Placate emotional or upset individual.
- Put assertive communication techniques into action
- Realize anger in self and others
- How to allot bad news to others
- Spot the basis of conflict and use the suitable reply.
- Comprehend and apply modern negotiation strategies to: know when to make the first offer, when and how to make concessions and how to make the other person feel like a winner
- Identify and deal with absurd conflict: when it is a "shark" attack.
- Explain e-mail custom.
- Create helpful and specialized e-mail messages.
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